The products or services on our websites are digital goods and services. There is no return policy application for those kinds of products/services. If there is any exceptional, we will mention that on that product/service.
There are no refunds on domain registration, domain related other services, administrative fees and installation fees.
Third-party products/services are not eligible for a refund.
If any product/service description mentions “no refund”, that product/service is not eligible for a refund.
30 Days Money Back policy: We provide 30-day money-back guarantee for our service. The following methods of payments are non-refundable, and refunds will be posted as a credit to the account:
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund.
We will refund your money ONLY if you have any technical issues with our services.
No refund will be made if your Service(s) are suspended or terminated.
Your refund request has to be justified with a valid technical issue faced due to services.
If you request for a refund after 30 days, Your refund request cannot be processed.
No Refund is applicable on the monthly plans purchased.
Cancellations After 30 Days: Subscriber may cancel his/her/its Services at any time, before or after automatic account renewal. There will not be any refund given for the amount already paid.
Notice of Cancellation: Subscriber agrees to direct all cancellation requests to WebHostingNinja.com via email to support@WebHostingNinja.com. The cancellation request must include verification of ownership of the account and/or domain(s), as determined by WebHostingNinja.com. Subscriber must also confirm to WebHostingNinja.com that all emails, files, and databases are preserved and backed up somewhere other than WebHostingNinja.com server space.
If we cannot accept or fulfill your order. If we cannot accept or fulfil your order. If we are unable to accept or fulfill your order, we will inform you of this and refund any money paid you have paid to us. Examples of when we will not be able to fulfil your order include when your desired domain name is no longer available to register, where the registry has decided to charge a non-standard price or where the domain transfer you have requested can no longer be transferred. Examples of when we will not be able to fulfil your order include when your desired domain name is no longer available to register, where the registry has decided to charge a non-standard price or where the domain transfer you have requested can no longer be transferred.
Inappropriate or illegal activity. If your account is found to contain illegal activity, illegal audio or video files, pirated software, hacker programs, warez programs, or any other illegal files, or anything marked as illegal by the Bangladesh Government authority your account will be suspended immediately. Failure to remove the offending content will result in your account being terminated and no refunds will apply. We are also unable to refund if any product/service is suspended/terminated/held by any government authority.
No refund will be made if your Service(s) is suspended (due to virus/Spamming/Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Over-use) or terminated.
We may withdraw the services. We may write to you to let you know that we are going to stop providing the services. In that case will refund any sums you have paid in advance for services that will not be provided.
We may not refund/bear the processing cost. Any kind of refund does not include the processing cost such as payment method fee, payment gateway fee, checks processing, or any other fees or service charges. We will not provide/bear or refund those fees or service charges. Any payment will be refunded after deducting the cost mentioned above.
Refund processing time: 5 business days from our side. However, it may take some additional time due to the payment methods, banks, and other financial institutes/organizations/companies.
Our Address:
Bahanno,
27/3, KDA Avenue, 3rd Floor,
Khulna-9100, Bangladesh.
Mobile: +8801672229077